The most frequently asked questions

The best way to improve our service is your questions. When you write to us we don’t just provide an information on some issue. We also analyze it in order to improve our service. After several years of our work has become better and fix every known problem. We have improved our website to make it more comfortable and easier in using for our customers. We have developed personal pages of our members where they can easily check the status and all other information about their order. Here we gathered together the most frequent questions from our users and answers. We hope that this information also will help you and to know everything you need.

Are there any discounts for every user not only for a member?

We provide discounts for every customer that uses our service. You can read more information about them on prices and discounts page.

What if you don’t have a writer according to my subject request?

Our company has a large number of writers that covers almost all subjects. If that issue happen that we don’t have such specialist don’t worry. We will find him for you.

If there is an opportunity for me to communicate with a person who writes my order?

Not quite. We provide you with communication in the frames of our support department.. After placing the order you will receive the informative e-mail where all information concern your personal writer is mentioned. Any question, correction you pass to our operators and they will do their best to bring your words and wishes in to life

How can I get to know who will write my essay?

After placing the order we need some time to check it. While this we pick up for you the most suitable writer according to your subject and all your needs. Only after that you receive an e-mail with all information about this writer. About his education, specialization and how you can contact with him.

Do you refund the costs if the order is cancelled?

Sometimes it happens that customer cancels it order. According to this we have developed the system of refunding that based on the date when you placed your order and decided to cancel it.

How can you prove me that my paper contains no plagiarism?

Our professional editors use special programs that check every paper on plagiarism and similarities with already existed papers. That helps us to avoid and fix any similarity in your paper. The results of that checks you can always look in your personal page where all information about your order is.

We want to stay in touch with our customers, so, we will always provide you full information on every your question.